Next Horizon is here

Fueled by investments in talent and technology, our bold strategy to transform is nearly complete. But there’s still more to come.

We are a purpose-driven, digitally led national insurer.

Purpose-Driven

At Gore Mutual, we’ve always set ourselves apart as an insurer that does good. Now we’re proudly building on that legacy to transform our company – and our industry – for the better.

Digitally Led

We prioritize investing in our people, product and pricing. We always embrace innovations that promise a more seamless experience for brokers and customers.

National Insurer

With a transformed, high-performing business model, the latest in dynamic pricing and relationships with brokers that are stronger than ever, we’ve accelerated our ambition to be a top-10 insurer in Canada.

Next Horizon is nearly complete

We’ve boldly positioned our company to better serve brokers and customers. Here’s a look back at the Next Horizon journey so far:

October 2019

Our Next Horizon strategy is launched, signalling our ambition to be a purpose-driven, digitally led national insurer.

March 2020

Our new leadership team is announced, ready to lead Gore Mutual’s 10-year strategic transformation.

December 2020

We commit to invest more than $50 million in talent and technology.

July 2021

We launch our new operating model for Ontario personal lines and a new national contact centre, powered by Amazon Connect. We also become the first insurer in Canada to launch Guidewire’s full service InsuranceSuite.

July 2021

Our commercial and personal insurance business grows by over 20% from the previous year.

November 2021

We expand our operating model beyond Ontario auto to include personal property insurance services for Ontario and British Columbia, marking an 80% completion of the Next Horizon transformation.

February 2022

Our refreshed brand – a virtuous circle of good – represents us a modern mutual.

February 2022

Our new office opens in Toronto’s Financial District.

February 2022

We define our Purpose: Insurance that does good. It’s the reason we exist.

More to come

We will complete the initial strategic transformation as we enhance our commercial insurance operating model by the end of 2022.

Shaping beyond the horizon

It’s inspiring to see how much we have accomplished in such a short amount of time. But, we need to look beyond the horizon and see what’s next.

Now that we have built a transformational culture, we will use transformation as a competitive advantage to become a national insurer that provides brokers and customers with a seamless experience, enhanced products and exceptional services.

There’s more to come – we’ll update you as our transformation continues.